Customer Success Specialist (Banking)

Full Time
Application ends: May 19, 2023
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Job Description

You will be working great with other team members in identifying better ways in providing better customer support in this role.

Job Highlights

  • Diverse and Inclusive work environment
  • Great Benefits including 13th month bonus
  • Opportunities for Career Growth through up-skill programs


Job Description

  • Provide timely support to customers through available communication channels (inbound, outbound calls and email)
  • To cross-sell additional Bank products and services
  • Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter
  • Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information’s
  • Pro-active support to customers to prevent damage to brand loyalty

We Provide

  • Shift and language allowance
  • 13th Month bonus
  • Performance Bonus
  • Medical insurance ,dental & optical allowance
  • Attractive training and promotion
  • Diversity & multi racial culture
  • Multiple joining dates available ; contact us to find out more



  • Candidate must be fluent in English in teems of reading, typing, speaking.
  • Candidate must have minimum 1 year of customer service / banking industry related experience.
  • Candidate must be able to work in Malaysia, Kelana Centre Point, Petaling Jaya
  • Candidate must be able to accept rotational shift.

Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

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